We are seeking a Temp Trainer within our team in our Customer Contract team based in Bristol this sits withing Retail Mortgage Services. This is a predominantly remote role with occasional office attendance in Bristol. This will be on an initial 12-month contract, with the potential for extension, and will be paid on a competitive day rate via an Umbrella company.
The Role
The Contract Trainer will be responsible for providing comprehensive technical training on the mortgage litigation process and conveyancing including customer contact. This role involves designing, coordinating, and delivering training sessions to ensure that all team members are proficient in the required processes and systems
Responsibilities
Training Design and Delivery:
- Develop and deliver technical training programmes on mortgage litigation (including Customer contact) and conveyancing processes.
- Create training materials, including manuals, quick reference guides, video demos, and eLearning modules.
- Ensure training content is up-to-date and aligned with current legal and regulatory requirements.
Coordination of Training Sessions:
- Schedule and coordinate training sessions, ensuring all relevant team members are informed and able to attend.
- Maintain records of training attendance and completion using the learning management system.
Support and Guidance:
- Provide ongoing support to team members with technical queries related to mortgage litigation and conveyancing.
- Work closely with the operations to publish helpful tips and reduce the volume of support calls.
Project-Based Training:
- Assist in the production and delivery of project-based training, ensuring that all team
- members are equipped to handle new processes and systems.
Skills and Experience
Technical Expertise:
- Knowledge of mortgage litigation and conveyancing processes.
- Familiarity with legal and regulatory requirements related to mortgage enforcement.
Training Skills:
- Proven experience in designing and delivering technical training programmes.
- Ability to explain complex technical concepts in a simple and understandable manner.
Coordination and Organisation:
- Strong organisational skills with the ability to manage multiple training sessions andmaintain accurate records.
- Experience in coordinating training schedules and ensuring timely delivery of training programmes.
Communication and Interpersonal Skills:
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively with team members and other departments.
Creativity and Innovation:
- Creative approach to training, always looking for new ways to keep training fresh and engaging.
- Ability to develop innovative training materials and methods.
Your qualifications:
Experience of delivering Training in a classroom is essential for this role. Formal training qualifications are desirable (in particular CIPD, TAP and MOS) but we encourage applications from anyone who can demonstrate equivalent experience.
Application skills and experience:
Previous experience eLearning authoring, particularly using Adobe Captivate, would be an advantage.
Additionally, knowledge of the mortgage litigation or repossession conveyancing would be desirable. We are for looking an experienced Trainer, able to manage changing priorities while remaining calm and professional under pressure.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.
Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.
In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.
