We are recruiting for a Data Insights & Business Intelligence Analyst to join our Retail Mortgage Services - Strategic Delivery team in Bristol.
The Data Insights & Business Intelligence Analyst will be responsible for the production and analysis of reporting for the SLS operations. This role involves monitoring the performance of existing strategies and working with the Senior Operational Governance and Continuous Improvement Manager to support on identifying process improvement and implementing change and to inform the effectiveness of changes to strategy.
The Analyst will provide insight and commentary into key monthly and quarterly reports for teams and stakeholders, ensuring performance aligns with strategies and meets client and regulatory needs.
Your Role
- Provide Management Information: Preparation of internal and external reporting and submission within required timelines. Ensuring accuracy of data.
- Data Insight and Commentary: Provide insight and commentary based on MI produced, for teams and stakeholders regarding performance against strategies for the operations and client. To include the submission of papers for key stakeholders and formal governance committees for consideration or approval of operational changes and key strategic updates.
- Resource Forecasting: Work closely with stakeholders in Operations and Customer Contact to develop and deliver forecasts including FTE blueprint and resource planning.
- Financial Forecasting: Support operational requirements by liaising with teams to assist, monitor, track, and forecast departmental performance against agreed budgets, including associated reporting requirements.
- Optimisation: Identify process improvement opportunities and implement changes to enhance operational efficiency.
- Process Analysis and Implementation: Support improvements and change initiatives through analysis of optimum processes through to implementation, following the defined change process.
- Change Management: Monitor the performance of existing strategies and collaborate with the Continuous Improvement Lead to assess the effectiveness of changes to strategy.
- Assist with key strategic priorities as required.
- Collaborate with cross-functional teams.
Your Skills and Experience
Qualifications:
- Proven experience in reporting and analysis, preferably within mortgage litigation and repossession conveyancing operations.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication skills, both written and verbal, with the ability to present findings to stakeholders.
- Proficiency in data analysis tools and software.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Ability to map processes and identify recommended approaches.
Skills:
- Analytical thinking
- Attention to detail
- Strong communication skills
- Proficiency in data analysis tools
- Collaborative mindset
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.
Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.
In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.
Our Benefits
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.
TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.
We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com
