Who Are We?
TLT Resourcing Ltd is a subsidiary of TLT LLP (‘TLT’), an award-winning UK-based law firm with a reputation for its innovative approach to delivering legal services.
TLT’s Managed Legal Services (‘MLS’) team is a centre of excellence for the delivery of high-volume projects and managed services including document and contract review, contract lifecycle management and legal administration to TLT clients.
We have set up a delivery centre in Cape Town to help our MLS team respond to the growing need for these project services. We anticipate that this centre will grow exponentially over the next 5 years.
The Opportunity
Join a leading UK-based law firm’s Marketing & Business Development Operations Team in a South Africa-based role.
As a CRM Data Officer, ensure high-quality client and contact data in InterAction CRM, supporting data integrity, compliance, and usability for marketing, business development, events, and client relationship management. Report into the UK CRM Manager while aligning with local employment standards under the Basic Conditions of Employment Act (No. 75 of 1997).
What You’ll Be Doing
Data Management and Quality Control
- Maintain accurate, up-to-date client and contact records in InterAction. • Conduct regular data cleansing, de-duplication, validation, and archiving.
- Monitor data quality reports, resolve discrepancies, and process data change requests.
- Ensure proper company associations for contacts to enable reporting, compliance, and BD activities.
CRM Process Support
- Manage data imports/exports for marketing campaigns and events.
- Assist with data segmentation for targeted BD and marketing.
- Support automation tools by defining and validating data rules.
- Maintain consistent taxonomy, sectors, and contact areas of law tagging.
User Support and Training
- Provide first-line support for internal users on InterAction queries.
- Develop user guides and training materials on data entry best practices.
Reporting and Insights
- Generate InterAction reports and dashboards for BD and marketing teams.
- Assist CRM Manager with data trend analysis and usage metrics.
- Build and maintain Power BI reports/dashboards for actionable insights.
What You Bring
Essential
- Strong attention to detail and accuracy in data handling.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Excellent organisational and time management skills.
- Ability to collaborate in a team environment.
Desirable
- Experience with InterAction or similar CRM systems (e.g., Salesforce, Dynamics 365).
- Knowledge of data protection (GDPR) and compliance requirements.
- Background in professional services, law firms, or marketing operations.
- NQF Level 7 equivalent qualification preferred, e.g., Bachelor's degree.
- Power BI or basic BI tool experience.
Personal Attributes
- Proactive, with a willingness to learn systems and processes.
- Strong communication skills for stakeholder liaison across the firm.
- Analytical mindset focused on continuous improvement.
Why TLT?
Join us and be part of a forward-thinking firm built on trust, collaboration, and agility. Your contributions help us - together - shape better, more efficient outcomes.
