Billing Team Supervisor

We are recruiting for a Billing Team Supervisor within our Operational Finance team, based in our Bristol office. Reporting directly to the Billing Manager, you will be responsible for the day to day billing operations, including 5 Billing Assistants.

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team, you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Your Role

Reporting into the Billing Manager, the Billing Team Supervisor will:

• Lead and manage the day-to-day workload of the Billing Team
• Be the subject matter expert in the end-to-end billing journey and drive operational efficiencies
• Develop team members by providing regular feedback and coaching, ensuring individual competences and improving team performance
• Manage incoming billing requests using the firm’s ticketing system and ensure all queries are actioned within SLA
• Handle escalated queries and provide prompt updates and solutions
• Identify high volume queries and implement proactive solutions to reduce urgent month end requests
• Collaborate with other Finance teams to ensure a co-ordinated approach to delivering a high quality, pro-active client service
• Establish an agile customer first culture of continuous improvement
• Create and maintain procedures for any Client or matters with special handling requirements
• Take responsibility for ensuring matter data is accurate and correctly reflects client specific requirements
• Drive operational effectiveness through systems, processes, and resourcing improvements
• Regularly review processes for efficiency and recommend and execute improvements
• Oversee the successful management of the firms eBilling ledger by carrying out regular reviews of aged debt and stepping in where needed
• Maintain professional regulatory standards and knowledge, e.g. UK VAT requirements & solicitors accounts rules
• Assist with the management of volume discounts and rebates where necessary
• Record and monitor client specific billing arrangements (CFA, secondments, fixed fees etc.) and ensure progress is actively managed
• Oversee the execution of complex bills in a timely manner (e.g., multiple discounts, split-party billing, multi matter bills and preparation of electronic bills)
• Work with secretarial leads to ensure that legal teams are assisted and supported where required
• Have a hands-on approach during busy periods including month ends
• Conduct quarterly reviews and annual appraisals with the Billing Assistants and play an active role in their development
• Proactively identify process improvement opportunities and implement interim enhancements as we prepare for a system upgrade
• Escalate any issues with the Billing Manager in a timely manner
• Support the Billing Manager with adhoc tasks as required

Your Skills and Experience

• Have at least 2 years’ experience working in a similar Supervisory role
• Have experience using legal accounting systems (Connect, Aderant, Elite, ARCS, Creditforce, I4G)
• Have previous experience working in a legal or professional services environment including exposure to billing, VAT and disbursements
• Demonstrate a commitment to outstanding client service
• Display excellent verbal and written communication skills, as the role requires collaboration with colleagues and clients at all levels
• Demonstrate professional integrity and the ability to engage colleagues in the revenue cycle
• Demonstrate a resilient and flexible attitude
• Demonstrate the ability to work pro-actively under pressure and adapt to challenges
• Demonstrate a growth mindset and a willingness to participate as part of the wider billing team
• Be passionate about the team and the firm’s development as well as your own

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com