eBilling Specialist

We are recruiting for an eBilling Specialist to join our Finance team in Bristol.

The successful candidate will have responsibility for the eBilling ledger, managing circa 40 clients and their respective billing platforms. This new role will support our growing eBilling ledger and ensure seamless client onboarding and alignment with client requirements. You will be responsible for ensuring the timely and accurate submission of bills across multiple client portals including standard PDF upload and LEDES/XML format.

In return we will invest in you. We want you to be successful. You will receive a bespoke, on-going training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of our Support team, you will be a vital part of our continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Your Role

Reporting into the Billing Manager, the eBilling Specialist will:

• Be the point of contact for client onboarding and ensure all relevant information is captured and that files are set up correctly in readiness for eBilling
• Be an expert in eBilling including complex LEDES files
• Be able to set up LEDES files which cover both standard and client specific formatting requirements to ensure its successful first-time upload into client portals
• Effectively use a wide range of client portals to input and review outstanding invoices, ensuring all bills are received and uploaded promptly and without error
• Regularly review eBilling platforms and action any billing queries and/or rejections
• Create and maintain weekly reports with commentary
• Lead weekly review meetings with the Billing Team Manager and provide status updates and solutions to assist with resolving aged debt issues
• Take ownership of managing the portal data management record, ensuring all data is current and relevant 
• Escalate any issues with the Billing Team Manager in a timely manner
• Develop and maintain standardised training documentation, ensuring consistent client processes across the team
• Proactively identify process improvement opportunities and implement interim enhancements as we prepare for a system upgrade
• Develop relationships with stakeholders internally to assist in driving performance and proactively drive down eBilling debt
• Support the Billing Team during busy periods (including month-end / year-end), responding to general billing queries and requests using the firms ticketing system 

Your Skills and Experience

• Have at least 2 years’ experience working in a similar eBilling role
• Have experience using eBilling platforms such as Serengeti, Brightflag, Legal tracker and SAP either within an eBilling department or credit control department
• Have extensive eBilling and reconciliation experience, with strong knowledge of diverse file formats and systems including LEDES/XML files
• Be able to demonstrate understanding of what a LEDES/XML file is and how they work, including how to manually amend files to resolve formatting errors
• Have a high level of data accuracy, with a proven track record of precise input and attention to detail
• Demonstrate a commitment to outstanding client service
• Display excellent verbal and written communication skills, as the role requires collaboration with colleagues and clients at all levels
• Demonstrate the ability to work pro-actively under pressure and adapt to challenges
• Demonstrate a growth mindset and a willingness to participate as part of the wider billing team

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com