Contract Operations Lead

We are recruiting a senior-level Operations Lead to lead the delivery of the operational transition of the Mortgage Enforcement Lender Sales (MELS) team into its new Target Operating Model (TOM). This is a key role within a high-volume, fast-paced team, working closely with partners and senior leaders in MELS, across the Banking and Lender Sales Group and the wider firm.

The successful candidate will bring a proven track record in business management, project and change delivery and transformation leadership in volume businesses. They will be responsible for overseeing the execution of multiple workstreams, embedding change across the team and ensuring operational stability and client service excellence throughout the transition.

This opportunity is based in our Bristol offices and will be paid on a day rate via an Umbrella company. We are looking for individuals on no more than 2 weeks notice due to the urgency of this role.

Key Responsibilities:

Leadership & Programme Oversight

• Lead the operational delivery of the MELS transition programme, ensuring alignment with strategic objectives and TOM design.
• Develop and maintain the transition plan and timeline.
• Identify interim and long-term optimisation strategies.

Business Management & Operational Excellence

• Review, identify and design short term process improvements to better represent a modern volume delivery centre.
• Identify longer term transformational improvements  to optimise processes and procedures for efficiency and productivity across operational and strategic teams in a modern volume deliver operation.  Map and plan how these changes could be implemented.
• Serve as a subject-matter expert, handling enquiries, developing action plans, and supporting communication and engagement strategies.

Stakeholder Engagement & Communication

• Act as liaison between the MELS team, senior leadership, and wider firm stakeholders.
• Draft and deliver clear communications and presentation materials for a variety of audiences.
• Build strong relationships across the firm to increase responsiveness and operational alignment.

Essential Experience:

• Proven success in a senior business management or operations role, ideally within volume financial services or legal operations.
• Strong background in project and change management, with experience embedding large-scale transformation and volume process optimization and transformation.
• Experience working with executive leadership and managing cross-functional teams in high-volume environments.

Skills & Attributes:

• Strategic thinker with strong execution capability and a creative approach to problem-solving.
• Excellent understanding of volume business operations and procedures.
• Strong organisational and planning skills, with the ability to manage multiple workstreams concurrently
• Exceptional communication, interpersonal, and leadership skills.
• Ability to engage and influence stakeholders at all levels, including fee earners and business services teams.
• Some law firm experience preferred.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022. 

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to access to work please contact the recruitment team on Recruitment.Operations@TLT.com

TLT LLP