Senior Client Engagement Manager

We are recruiting for a Senior Client Manager to join our Client Engagement Team in Bristol.

Your Role

You have the opportunity to join a genuinely client-centric law firm that advises many of the UK’s leading businesses and public sector organisations. You will be responsible for developing a number of our most significant client relationships and influencing the direction of our Client Programme strategy.

This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Client Development Executive and business services professionals from across our BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.

Working with the Lead Client Programme Manager, you will help to evolve our Key Account and Client Listening Programmes and share your knowledge through contributing to best practice initiatives. The role also involves working closely with other Business Services teams to align us to our clients’ businesses, their ways of working and future needs.

Internally you will:

• Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams.
• Run regular, output-focussed client team meetings to share knowledge, identify opportunities for cross-selling and put forward and plan client development activities.
• Share relationship investment, service delivery and client development best practice.
• Proactively engage with client and business service teams to drive active client engagement.
• Use our CRM system and other tools to share client insights and best practice.
• Work with the Lead Client Programme Manager to shape and develop the firm’s Client Listening Programme.
• Support the accountability and governance of the Client Engagement Programme through regular reporting and client reviews.
• Share the work we are doing with our clients across the firms through internal communications channels

Externally you will:

• Help to broaden the relationship across the client’s business and across TLT in order to institutionalise client relationships.
• Map client relationships to identify gaps where the firm can deepen and grow relationships.
• Lead on delivery of client contractual requirements (MI, Secondee's etc) and big promises.
• Identify issues that are of importance to our Key Clients and develop hot topics and legal/sector insights, giving the TLT teams reasons to engage further with clients.
• Manage regular Relationship Review meetings, including research, setting agendas, drafting relationship review reports and managing the follow up actions.
• Actively build your own network of client relationships with Panel Managers, Procurement, PAs, etc.
• Lead on panel reviews for clients in the programme and share relevant client information with those working on other sales opportunities.
• Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity.

Your Skills and Experience

• Excellent interpersonal and relationship building skills - gains respect and credibility quickly
• Proven track record of client management / business development within a professional services environment
• Knowledge of our seven key industry sectors would be advantageous
• Enthusiastic, confident, pro-active, persistent and robust
• Good organisational skills – able to multi-task, strong time management skills
• Financially literate
• Able to work well under pressure and drive through major projects to completion
• Able to understand wider business issues and develop new ideas to add value to the client development / BD process
• Good humoured and positive outlook
• Graduate or equivalent

Your Team

The Business Development & Marketing team are instrumental in creating awareness of our brand to identify and win new business opportunities as well as delivering for our existing clients. This involves establishing and nurturing relationships and using everything from events to media relations to tenders to explore new business ideas. Within the team, have specialists in: Business Development, Bids, Internal and External Communications, Campaigns, PR, Client Engagement, Marketing and Design and Marketing Operations. TLT is different because we live our values. This comes down to the hard work we have put in building and promoting a strong brand that aligns to our business strategy.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com