Contract Senior Operations Lead

We are recruiting a Contract Senior Operations Lead for a busy, high-volume department in Bristol. This is a key role working alongside partners and senior leaders in Mortgage Enforcement & Lender Sales team, part of our Banking Lender Services Group and across the wider firm. You will have an immediate impact on our productivity by streamlining BAU initiatives, overseeing programme management, and ensuring our in-flight change programme is embedded across the department.

This role is a 6-month contract, working hybrid from our Bristol Office 3 days a week. The role will be paid a day rate via an Umbrella Company.

Your Role

• Assist and communicate with the partners and senior leadership team in decision-making, programme management, and initiative implementation. This will include creating PowerPoint decks and drafting communications for a variety of audience as well as maintaining governance of the change programme. 
• Support the partners and senior leaders in the review, design, and execution of improvements to organisational structure and current processes and optimise organisational procedures for efficiency and productivity.
• Serve as liaison with colleagues and senior leaders across the firm for both BAU and project updates.
• Develop and build on relationships with all colleagues for increased efficiency and responsiveness of existing operations and help define new operational strategies.
• Serve as a subject-matter expert, handling enquiries, developing action plans, and assisting with preparation and dissemination of communications. 

Your Skills and Experience

• Strong experience in a business management or executive role
• Proven success in a business management role, with a special focus on executive-level support, working with large operational teams and delivering high-quality change.
• A creative approach to problem solving and decision making with an ability to manage critical issues quickly and effectively, continually striving for continuous improvement. 
• Excellent understanding of business operations and procedures. 
• Experience in organising and directing multiple teams and departments, preferably as a Senior Operations Manager to a C-Suite executive within financial services.
• Strong organisational and planning skills, with a proven ability to manage multiple projects concurrently. 
• Excellent communication and interpersonal, and leadership skills and an ability to engage with stakeholders throughout the business at all levels and across fee earning teams and business services.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022. 

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com

TLT LLP