Billing Manager

We are recruiting for a Billing Manager in our Operational Finance team, based in our Bristol office.

Reporting directly to the Head of Operational Finance, you will collaborate with teams across Credit Control, Accounts Payable/Receivable, Compliance, and Purchase Ledger. In this role, you will lead a team of three direct reports: two Revenue Controllers and a Billing Team Leader, who oversees a further six Billing Assistants.

This opportunity arises at an exciting time for our firm as we prepare to implement a new finance system. Your leadership will be instrumental in driving this transformative project to success.

We are looking for someone with strong experience in legal finance billing and WIP management, alongside a proven track record of managing end-to-end projects. Key skills include change management, process mapping, and project delivery.

Your Role:

As a Billing Manager your day to day remit includes:

• Accountable for WIP management and reducing WIP days
• Accountable for billing end-end journey
• Day to day management and development of the revenue controllers and Billing team leader
• Working with teams from across the business and to ensure accurate billing facilities, timely cash flow and regulatory compliance
• Working with the financial and legal team to ensure financial policies and procedures are implemented and appropriate financial controls are in place and adhered to
• Establishing an agile customer first culture of continuous improvement
• Prepare & communicate monthly billing targets to partners & case handlers and work with both front & back office to meet these targets
• Develop and maintain tracking and reporting systems to report on WIP and billing variances
• Review processes for efficiency, recommend and execute improvements
• Monthly review of unbilled WIP balances
• Identify neglected unbilled WIP and escalate
• Prepare reports on billing issues identified for partner and/or board awareness as required
• Track contingent WIP value against estimated recoveries to identify valuation issues & ensure that write offs are done on a timely basis for resolved matters
• Assist with the preparation of the valuation of WIP required for tax and fiscal year end purposes
• Responsible for defining team KPIs & driving performance. Comment on trends against actions / initiatives taken
• Create and maintain procedures for any client or matters with special handling requirements.
• Identify write offs and reasons, seek approval, document and ensure executed
• Work with secretarial leads to ensure that legal teams are assisted and supported where required
• Implement and revise process which bring forward billing dates
• Develop and maintain tracking and reporting systems to report on WIP & Billing
• Oversee the execution of complex bills in a timely manner (e.g, multiple discounts, split-party billing, multi matter bills and preparation of electronic bills)
• Oversee the submission of bills electronically to various clients e-billing suites
• Oversee the timely billing and collection of personal disbursement accounts
• Drive operational effectiveness through systems, processes, and resourcing improvements
• Ad hoc projects as required

Your Skills and Experience

• Legal billing and revenue control experience (3 years minimum)
• Previous project management experience, including change management, process mapping and delivery
• Experience of working with complex billing cases
• Stakeholder Management experience
• Be able to demonstrate continuous process improvement
• Be a strong leader with an ability to coach a team
• Complex E-Billing knowledge including LEDES
• Be competent in all Microsoft office applications, specifically excel
• Work well under pressure and to tight deadlines
• Have strong communication skills
• Be able to think laterally to solve problems within an evolving finance team

Your Team

Our Finance and Procurement team are key to strategic decision making, providing key management information, data and analysis to ensure our business runs smoothly and that we comply with all our statutory and regulatory obligations. To do this effectively, these teams take responsibility for billing, payments, credit control, purchasing, client accounting, commercial business partnering, reporting, sourcing, buying and more.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com