Client Engagement Executive

You have the opportunity to join a genuinely client-centric law firm that advises many of the UK’s leading businesses and public sector organisations. You will help shape and deliver our Key Account and Client Listening Programmes.

The role involves working closely with the Client Development Managers, Client Relationship Partners (and their Client Teams) to develop deeper, stronger relationships and deliver profitable growth. You will also collaborate with business services professionals from across our BD, Finance, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.

Your Role

• Manage the Client Programme framework information and processes
• Help to organise, run and follow-up on internal client meetings including:
  • Client Relationship Team meetings
  • Client Relationship Partner Forums
  • Internal client review meetings
• Support Client Managers with their Clients by:
  • Organising meetings and training sessions
  • Creating supporting docs / presentations (e.g. client snapshots, team sheets, etc.)
  • Preparing financial reports
  • Preparing client research and MI
  • Managing regular client MI reports
  • Creating and delivering client events and hospitality
  • Assisting with bids/proposals and pitch presentations
• Help to deliver our Client Feedback Programme by:
  • Running client surveys
  • Organising client interviews
  • Helping to analyse and report on feedback
  • Support client audits
• Assist with Client Programme reporting to the CRM teams, Sector Leaders and Executive and Operations Board.
• Manage and maintain the CRM toolkit on our intranet
• Support on internal and external communications to promote the work we’re doing with our clients.

Your Skills and Experience

• Graduate or equivalent with experience of business development, client account management or marketing in a professional services environment.
• Good organisational skills – able to multi-task (especially urgent requests), strong time management skills.
• Excellent written and creative skills, with strong attention to detail.
• Numerate and financially literate.
• Excellent interpersonal skills and gains respect and credibility quickly.
• Able to work well under pressure and support on major projects to completion.
• Ability to assimilate large amounts of information quickly and have an interest in learning.
• Experience of InterAction and/or other CRM systems is desirable

Your Team

The Business Development & Marketing team are instrumental in creating awareness of our brand to identify and win new business opportunities as well as delivering for our existing clients. This involves establishing and nurturing relationships and using everything from events to media relations to tenders to explore new business ideas. Within the team, have specialists in: Business Development, Bids, Internal and External Communications, Campaigns, PR, Client Engagement, Marketing and Design and Marketing Operations. TLT is different because we live our values. This comes down to the hard work we have put in building and promoting a strong brand that aligns to our business strategy.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com