Document Production Technician

We are recruiting for a Document Production Technician to join our Document Lifecycle Services (DLS) team.

Your Role

As a Document Production Technician your day to day remit includes:

Technical

• Managing large and complex DLS projects including creating, distributing, maintaining and reviewing tracking documentation to manage expectations and timescales.
• Designing new or updating existing document templates using TLT branding guidelines, working closely with the Business Development team.
• Troubleshooting and providing expert technical advice on all Microsoft Office products (Outlook, Excel, PowerPoint, Visio and Word) and DocsCorp packages.
• Working with IT and Knowledge Management to develop and test templates and applications by creating test scripts and updating analysis logs.
• Producing and amending, with speed and accuracy, correspondence, faxes, attachments and complex documents such as reports, deeds and agreements.
• Creating and amending complex PowerPoint presentations, Visio diagrams and Excel spreadsheets.
• Transcribing large volumes of dictations quickly and accurately.
• Editing, merging, redacting and/or securing PDF documentation, converting PDFs via conversion software or by copy typing, completing PDF binders, applying TLT house style.
• Completing forms using Laserforms software.
• Cleaning and removing hidden metadata from TLT documents.
• Performing mail merges and assisting with mass mailings.
• Stay up to date with current technology and actively learning new software and other tools to maintain expert level in Microsoft Office and other Firm software.

Request management

• To monitor DLS Inbox in the absence of DLS Manager.
• Use and update the work management system to provide transparency to DLS clients on the progress of their work and manage team tasks in line with the agreed SLAs.
• Proofread and quality check all work to ensure it is accurate, consistent, adheres to and meets the firm's standards.

Team support

• Supporting junior team members in times of low resource and/or heavy workloads and providing cover and support to the DLS Manager or Team Leader.
• Creating and delivering training material and guidance to the team and wider business.
• Upskilling team members by sharing system knowledge.

Your Skills and Experience

• Previous experience within a legal or professional services environment and working with legal or complex documents is essential.
• Advanced knowledge of the MS Office suite including Word, Outlook, Excel, Visio and PowerPoint.
• Advanced experience of using track changes, multi versioned documents and comparison software and knowledge of version control in a document management system is key
• Previous experience working with Visio and PDF creation and amendment software is necessary.
• Previous experience working with automated templates or MS Office styles would be beneficial.
• Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential to clearly and accurately convey information.
• Outstanding organisational skills with the ability to be flexible in managing tasks and workload.
• Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times and excellent attention to detail is essential.

Your Team

The Document Production (DP) team provide document production, amendment, finishing and trouble-shooting services to TLT's legal and non-legal teams.

The DLS team is part of Managed Legal Services (MLS), a shared services group responsible for providing legal and administrative services to TLT. The DLS team provides daytime and evening services, between the hours of 9am and 9pm working mainly for internal clients but occasionally for TLT's own clients.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com