Senior Case Handler - Grade 2

We are recruiting for a Senior Case Handler to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity, working between the office and home you will be responsible for running your own caseload of files focusing on dealing with a complex and non-standard cases.

Your Role

• Taking responsibility for running own caseload as driven by case management system (Solcase)
• Dealing with a more complex/larger caseload 
• Prepare witness statement and instruct agents
• Take enforcement action
• Set up bailiff appointments and advise client
• Suggesting to Team Managers improvements to the system and identifying problems
• In the absence of the Team Managers, taking responsibility with the other Senior Case Handlers and Case Handlers for ensuring that the workflows are printed and actioned together with daily post.

Your Skills and Experience

• Experience in mortgage repossession action useful/ or background as a Case Handler in financial services
• Proven ability to run own case load to a high standard and with minimal supervision
• Proven ability to deal with complex cases, including multiple applications to adjourn proceedings/suspend execution

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third-party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. 

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. 

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com 

INDTLT