An internal consultancy role responsible for supporting the Head of Transformation and Operations on a wide ranging optimisation programme across the TLT Business Services group designed to enable the group to deliver more value to the business. The transformation Business Analyst will investigate and map processes and systems across Business Services, identifying options for improvement and providing ideas and recommendations for optimisation and transformation. They will also provide flexible support to the wider Programme Management Office, a dedicated hub of business analysts and project managers who manage and implement complex projects.

This role is being offered on a 12 month fixed term contract.

Your Role

  • Plan, manage and undertake own BA activities on a range of optimisation projects
  • Extract, document and evaluate business requirements using a range of business analysis techniques agree priority with clients and stakeholders. Use proven business modelling techniques to understand options, efficiencies, benefits and return on investment (if appropriate and budget spend required)
  • Use business analysis techniques to work with SMEs to document as-is processes, pain points and requirements, identifying any potential efficiencies and options for improvement and providing recommendations for optimisation and transformation.
  • Gain agreement and sign off of any recommendations as necessary.
  • Review and update requirements, specifications, business processes and recommendations related to any proposed solutions or changes to ensure traceability of decisions and manage related changes
  • Drive and challenge business teams on their assumptions of how recommendations and solutions will satisfy their needs. Help them to articulate their needs and challenge their thinking. Influence, manage and persuade stakeholders.
  • Where possible, identify where technology can support optimisation and be the liaison between the business units and IT. If required be the liaison between business units and external suppliers and the link between the internal TLT client and the project team to establish the technical vision; analyse trade-offs between usability and performance and agree functional and non-functional requirements
  • As required, identify and track measures needed to update business cases and help realise the benefits resulting from the project
  • Proactively seek to continuously improve the processes and techniques of the PMO team, sharing best practice and knowledge.
  • As the need arises we expect everyone at TLT to be flexible to get the job done. The role may be required to carry out other tasks which for example may usually fall to the project manager or similar.


Skills and Experience Required

  • Experience covering a variety of Business Analysis techniques across process optimisation projects. Experience of broader transformation, system and business change projects in both agile and waterfall environments also helpful with experience writing specifications for optimisation recommendations
  • Experience working on multiple independent projects at the same time and managing competing deadlines.
  • Proven experience interacting, working and communicating directly with SMEs and stakeholders

Core skills

  • Proven track record of following embedded processes and expected behaviours
  • Strong analytical and problem-solving ability, including a thorough understanding of how to interpret the client's business needs and pain points and translate them into business/operational requirements.
  • Excellent communication and interpersonal skills, able to understand, appreciate and adapt to different working styles and patterns to get the most out of the team and project contributors.
  • Excellent influencing and negotiation skills, with experience working with a range of senior stakeholders and subject matter experts at all levels, leading by example.
  • Good technical/IT competency and understanding (role is business focused not IT focused). Excellent Microsoft office and visio skills
  • Results orientated with good time management skills and ability to manage and prioritise own workload and identify conflicting deadlines and expectations.
  • Works well as part of a team, supporting each other and knowledge sharing.
  • Identifies and manages critical issues within a project and suggest possible solutions
  • Continually seeks opportunities to improve
  • Continually seeks opportunities to increase client satisfaction and further client relationships.


Further Information

TLT is going through an exciting period of significant growth and development and has an ambitious programme of projects to transform the way that we work. We operate in a constantly changing environment.

We work in a highly regulated industry and those regulations change from time to time.

Our clients needs change over time and to protect our client relationships, and to win new ones, we continually update the way we work.

We work in a highly competitive market and have to respond to challenges from our competitors.

New technology and services are appearing all the time and we have to make sure we keep up to date.

We are a large organisation and we must be continually on the look out for opportunities to reduce costs and improve the way we do things.

TLT has a Programme Management Office (PMO) of dedicated business analysts and project managers, often augmented with external consultants, to manage and implement complex projects.

PMO manages TLT’s internal major projects and the overall project portfolio at TLT. The PMO supports a wide range of projects from IT upgrades which impact on every member of TLT to office refurbishments, process improvement initiatives or supporting future ways of working for a growing legal firm. TLT Business Analysts are key to ensuring successful outcomes by working with other Business Services teams (IT, Knowledge Management, Business Development, HR, Facilities) as well as fee earners on both discrete pieces of work and as part of project teams.


Your Team

As a forward-thinking law firm, change is a fundamental part of our TLT world. We have a dedicated team of project managers, business analysts, change managers and trainers to help us adapt and evolve in a seamless and effective way. This approach identifies efficiencies and commercial benefits for TLT while ensuring compliance with client and regulatory requirements. Providing end-to-end support on all major and complex projects, the team deliver remediation, client requests, operational changes, transformation and innovation projects and programmes.


About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,400 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2022 we were named Law Firm of the Year at The British Legal Awards, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on

Fixed Term
Business professionals
Market Rate, Competitive
Closing Date
Friday 7 June 2024
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