IT User Administrator

We are recruiting for an IT Administrator to join our IT team in Bristol.

As an IT User Administrator working in our Bristol office, you will help support the IT Service Desk team by completing essential administrative tasks for joiners and leavers, as well as existing TLT people within the firm.

Although this role will be mainly administrative, there are opportunities for an individual seeking a career in IT to learn new skills and develop technical abilities that will enable transition into more technical IT roles.

Your Role

As an IT User Administrator your day-to-day remit includes:

• Being responsible for our onboarding, offboarding and general user administrative procedures, following our IT processes across various platforms and software to either provision or decommission user accounts
• Liaising with HR and the wider company to obtain or provide any necessary information to ensure a smooth onboarding or offboarding process
• Being responsible for setting up laptops and mobile phones in preparation for new starters that require them. You will also work closely with our IT Support team to arrange delivery or collection of hardware
• Utilising time efficiently to be able to set up accounts sometimes within tight deadlines and to also decommission accounts using the correct process and to meet security requirements
• Always delivering excellent customer service

Your Skills and Experience

• You will be able to demonstrate a supportive, flexible, and driven ethos and will have accumulated the following experience and skills:
• Experience of working in a high-pressure environment or similar
• Excellent customer service skills and written communication skills
• Effective time and workload management skills
• Ability to work with people at all levels, and an excellent team member
• Excellent attention to detail

Your Team

Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com