Team Manager

We are recruiting for a Team Manager to join our Lender Sales team in Bristol. This is an exciting opportunity where you will have responsibility for approximately 10 – 20 Case Handlers and Office Assistants.  

Your Role

As a Team Manager your day to day remit includes:

Management of work

• Meeting and seeking to exceed client and TLT expectations by actively managing work levels, quality and resources within the team. 

• Routinely monitoring working methods to identify inefficiencies and areas of risk.  Taking steps to implement appropriate improvements (considering relevance and impact on wider team).

• Holding regular team meetings ensuring that the team are kept informed of relevant developments and their team's progress and performance.

• Providing monthly MI both internally and externally to AOM, clients and Asset Managers

Development of others

• Ensuring supervision meetings and appraisals are conducted.  Actively manage and improve staff related issues, e.g. poor performance, sickness, absence levels. 

Management responsibility

• Meeting regularly with the Assistant Operations Manager, to discuss team performance.

• Supporting other Team Managers and colleagues

Client Management, Knowledge & Reporting 

• Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis, understanding clients' business objectives and working methods, responding to and, where possible, anticipating clients' requirements.  Also, actively contributing to conference calls, review meetings and social events.

Your Skills and Experience

• Clear understanding of a range of technical repossession issues and solutions
• Ability to communicate clearly issues to the client
• An awareness of the commercial concerns of clients
• Experience of working within a volume caseload environment
• Confident managing multiple cases simultaneously
• Ability to work in a strict regulatory environment
• People management/supervisory experience would be advantageous
• Ability to prioritise work effectively to meet deadlines and work to SLAs
• Ability to delegate confidently and effectively

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. We support on repossession conveyancing for these clients, so that when a property is taken into possession the title checking process is carried out promptly, and a sale progressed proactively. We also provide advice and support to fixed charge receivers from validating their appointment through to dealing with non-paying tenants or those who remain in the property beyond the end of their tenancy.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. 

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. 

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com