We are recruiting for a Senior Paralegal - Team Leader  to manage and supervise a small team of Legal Administrators and support the Operations Manager in our Managed Legal Services (MLS) team in Bristol.

As a Senior Paralegal - Team Leader within MLS you will join a growing team that is a key element of the Firm’s “Future Ready” strategy. This is a junior management position overseeing a small team of Legal Administrators and ensuring effective collaboration, task performance, and professional development. Section Leads in MLS provide the critical front line management function ensuring the firm delivers on it’s obligations to our clients.


Your Role

As Senior Paralegal - Team Leader, your day to day remit includes:

  • Line management of up to 10 Legal Administrators including performance management, career development, discipline and welfare support with HR.
  • Actively manage work levels, quality and resources within your Section.
  • Monitor and supervise the quality and completion of tasks allocated to your Section workflows ensuring timely completion of tasks and escalating issues.
  • Actively monitor Section MI, identify patterns/trends and discuss findings with Project Manager / Legal Lead and MLS Operations Manager
  • Routinely monitoring working methods alongside MLS Operations Manager to identify inefficiencies and areas of risk.  Taking steps to escalate (considering relevance and impact on wider team).
  • Using various management tools and methods, managing work quality, policy compliance and standards, including MI.
  • Ensuring supervision meetings and appraisals are conducted.  Working with MLS Operations Manager and HR to actively manage and improve staff related issues, e.g. poor performance, sickness, absence levels.
  • Support the Operations manager to develop talent within the team by identifying individual potential.
  • Support the MLS Legal Operations Manager with the training and induction of new starters
  • Take ownership of knowledge management and query log and escalate any queries that require further review.
  • Supporting the Operations Manager in recruitment activities including shortlisting and interviewing of candidates.


Your Skills and Experience

  • Experience managing tasks in a service delivery industry essential
  • Experience with MS Office software (Outlook. Excel, Word etc) essential
  • Leadership and people management skills and experience of line management essential
  • Good communication skills to articulate information verbally, visually and in writing in a clear, concise fashion so that the key message is understood is required.
  • Legal experience preferred
  • Experience with Legal or banking case management systems.
  • Experience working in a regulated environment where formal programme governance and controls are required.
  • Ability to work under pressure and to tight requirement deadlines.


Your Team

TLT identified the creation of the Managed Legal Service team as a critical element of the firm’s strategy. Managed Legal Services is a rapidly growing team that provides a range of services and legal resources supporting all business groups across the firm. MLS sits firmly at the centre of the TLT future way of working and will enable the firm to:  

  • Meet client expectations relating to our operational expertise and capabilities.
  • Enable us to improve our competitiveness and the value offered to our clients.
  • Diversify our product offerings; increasing our responsiveness to future opportunities and helping us to win more work.
  • Enable us to maximise efficiencies in our business, building on the successes and experience in each group.
  • More systematically resource & be able to handle peaks in demand. 


About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.


Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLTsolicitors.com


Legal careers
Market Rate, Competitive
Closing Date
Sunday 4 August 2024
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