We are recruiting for an IT Infrastructure Analyst to join our Technology team in Bristol.  

Your Role 

As our IT Infrastructure & Applications Analyst your day-to-day remit includes: 

  • Providing Support and technical expertise to the firm, the firm’s clients and third-party suppliers during the required hours 
  • Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests: 
  • Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data: 
  • Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by the IT Infrastructure & Applications Manager 
  • Sharing information with the IT Team and the wider firm, ensuring knowledge is kept up to date and in an available format 
  • Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: 

Your Skills and Experience 

  • Experience in a similar technical role, with experience of the following: 
  • Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. 
  • Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. 
  • End-user compute security, including patching and anti-virus 
  • Good understanding of LAN/WAN networking technologies and firewalls 
  • Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. 
  • Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS) 
  • Experience in IT operational disciplines, e.g.: 
  • Operating ITIL processes 
  • SLA, OLA and KPI reporting and monitoring 
  • Creating and maintaining procedural documentation 
  • Hardware and software asset and Configuration Item management 
  • Effective inter-personal and communication skills 
  • Taking responsibility, able to prioritise and act decisively in a crisis 
  • Experience of working with ISO27001: 
  • Implementing technical security standards and procedures 
  • Participating in ISO27001 audits and developing/delivering remediation plans 
  • Experience of working with Cyber Essentials Plus 
  • Relevant certifications 

Your Team 
Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible. 

About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. 

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story. 

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.  

Our Benefits 
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. 


TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate. 

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustment or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLTsolicitors.com 

Business professionals
Market Rate, Competitive
Closing Date
Thursday 2 May 2024
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