Research Delivery Officer (Horizon Scanning)

We are seeking a Research Delivery Operator to support our range of Horizon Scanning services delivered directly to our key and strategic clients. This is a hands on role working alongside our Future Law Team, our Knowledge Lawyers and our clients to review the content we receive for the horizon scanning reports, review edit and upload new content to the portals on a regular basis.

It is an essential role keeping our client horizon scanning products up-to-date with new content and ensures the successful and smooth running of service the we provide to TLT clients.

Another key responsibility of the role is to provide support to our Knowledge Lawyers in managing their extensive range of internal training sessions on our training management system.

This is a part time role work 3-4 days per week (21-28 hours per week)

Your Role

• Administrative support to the knowledge team.
• Client deliverables: Export content from the content aggregation system, Review and categorise data, Escalate key content to Knowledge Lawyers, Upload content to the client knowledge portal in a timely manner.
• Content management.
• Prioritisation, management and distribution of client facing knowledge products.
• Develop detailed knowledge of our key accounts.
• Support Knowledge Lawyers with KnowHow session management.
• Project work and other tasks as required.

Your Skills and Experience

• Customer service skills and technical skills
• A high level of IT literacy, with a focus on Excel and working with large spreadsheets, Databases & portals, HighQ skills an advantage.
• Exceptional time management, planning and organisational skills, a methodical approach and attention to detail
• Excellent organisational and diary management skills
• Enjoy working under pressure and meeting tight deadlines
• Excellent written and verbal communication skills
• Experience in the legal and /or commercial sector is preferable but is not essential as full training will be provided.
• Ability to work with minimum supervision, in an autonomous and independent way
• Ability to work flexibly as a collaborative and supportive team member maintaining a positive, solutions focussed attitude.
• Commitment to high quality customer service.
• A lively, energetic personality and a practical can-do mentality
• A tenacious yet practical approach to problem solving.
• Excited and challenged by the pace and demands of a corporate environment
• Commercial awareness.
• Ability to be a trusted adviser.

Your Team

Our Knowledge Management Research Team work closely with colleagues across all parts of our business, helping to turn data and information into insight to support our clients. The KM team, with the firms Knowledge Lawyers deliver both legal and business research to support client activity, bids & tenders as well as sector and strategic research. The KM Team also help manage TLT’s extensive programme of current awareness and horizon scanning, as well as a wide variety of digital resources including the firm’s internal knowhow and third-party databases.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,400 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2022 we were named Law Firm of the Year at The British Legal Awards, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLTsolicitors.com