Operations Manager - Managed Legal Services

We are recruiting for an Operations Manager in our Document Review & Collation (DRC) team in Bristol, which sits within Managed Legal Services (MLS). The Operations Manager will assist with the undertaking and coordination of tasks within DRC as well as supporting the team leaders in the delivery of DRC objectives. The role will assist in managing the development and maintenance of the various DRC projects and workstreams delivered to their clients within TLT. 

Your Role 

As a key addition to the team, day to day you will be involved with:

• Providing operational input to assist the team leader in making decisions on resource allocation
• Working with DRC team leader and the Head of Operations for MLS to manage, monitor and report on chargeable hours figures, timesheet entries and other relevant data used in utilisation for the team
• Working with Team Leader, HR & Recruitment to effectively manage resource
• Supporting the joiner/leaver/returner process, assisting with work allocation and onboarding
• Supporting on HR matters, overseeing/authorising team members annual leave and supporting Team Leaders on policies and procedures of other absences
• Assisting the Head of Operations for MLS with creation of defined processes and procedures, development and implementation of new IT systems to drive efficiency, data visibility and growth of DRC
• Coordination of regular meetings and updates with third parties' suppliers, to support on changes with suppliers' relationships and liaising with other parties within TLT on the changes/contracts or allocation of licences
• Working with the Team Leader to ensure all key resourcing risks are made visible and are managed effectively
• Working with data, systems and technologies to help drive strategic efficiencies for the delivery of work, identifying trends, opportunities, risks, chargeable hours and utilisation
• Assisting the Head of Operations for MLS with any other tasks or projects assigned

Your Skills & Experience 

We are looking for:

• Strong leadership and people management skills
• Creative and adaptable problem solver comfortable with a fast paced and open scope challenges
• Flexibility and comfort in a rapidly changing environment with shifting priorities
• Experience in supporting and delivering change within an organisation
• Experience of strategic or operational workforce planning for a major organisation and/ or consulting experience in delivering solutions for clients (Professional Services environment preferred)
• Experience of workforce / resource planning for complex programmes or portfolios
• Experience of IT and data systems (e.g. SharePoint, iManage, Microsoft Office)
• Ability to multitask on a variety of projects and/or daily tasks at any one time
• Ability to work under pressure to tight deadlines
• Excellent communication skills with the ability to articulate information verbally and written, in a clear, concise fashion
• The ability to identify business problems and solutions
• Strong stakeholder management skills
• Confident organisational skills to manage competing priorities
• A background in law or other professional services firm would be advantageous

Your Team 

TLT identified the creation of the Managed Legal Services Group as a critical element of the firm’s strategy. MLS is a rapidly growing area of the business that provides a range of services and legal resources supporting all business groups across the firm. DRC is one of the largest teams within MLS, with a long-serving, highly regarded reputation across the Firm.  

MLS sits firmly at the centre of the TLT future way of working and will enable the firm to: 

• Meet client expectations relating to our operational expertise and capabilities
• Enable us to improve our competitiveness and the value offered to our clients 
• Diversify our product offerings; increasing our responsiveness to future opportunities and helping us to win more work
• Enable us to maximise efficiencies in our business, building on the successes and experience in each group
• More systematically resource & be able to handle peaks in demand

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. 

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com